Knowing how long a payout takes and what it costs matters more than which logo sits in the cashier. Bruno processes withdrawals within 72 hours, sets a €50 minimum on payouts, and supports cryptocurrency alongside card and bank-transfer routes. We cover what works in both directions, what you will wait for, and where the ceilings sit.
How long withdrawals take and what the wait depends on
Bruno states up to 72 hours for withdrawal processing. That window starts when you request the payout and runs until the operator releases the funds; the payment method's own clearing time sits on top of it.
Cryptocurrency withdrawals clear faster than card or bank routes once approved. A first withdrawal triggers identity verification, and the 72-hour clock does not start until those documents are reviewed and accepted.
The operator reserves the right to divide payouts over 10,000 EUR into monthly instalments capped at 10,000 EUR each until the full amount is paid. That clause applies regardless of how the win was built.
What it costs and where the ceilings are
The minimum withdrawal is €50 or its equivalent in the currency your account holds. Below that figure, a payout cannot be requested.
There is no universal maximum published. The operator states that withdrawal limits depend on the method chosen, and higher loyalty ranks increase the ceiling. What that ceiling is at each rank, and which methods carry which cap, is not disclosed.
Bank transfers can incur charges from intermediary banks, limited to the equivalent of €16. Card withdrawals via Visa Original Credit Transfer or Mastercard Payment Transfer carry no fee stated by the operator, though your own bank may apply one.
If a requested amount exceeds a payment system's technical limit, the operator splits it into instalments automatically. Currency conversion sits with the payment provider; the operator does not publish a margin or fee for currency exchange.
Which methods exist and in which direction each one works
We support Bitcoin and Bitcoin Cash for deposits and withdrawals, Visa and Mastercard for both directions, and bank transfers for payouts. The methods available to you depend on your account currency and location.
| Method | Deposit | Withdrawal | Minimum withdrawal |
|---|---|---|---|
| Visa | Yes (OCT) | Yes (OCT) | €50 equivalent |
| Mastercard | Yes | Yes (Payment Transfer) | €50 equivalent |
| Bitcoin (BTC) | Yes | Yes | €50 equivalent |
| Bitcoin Cash (BCH) | Yes | Yes | €50 equivalent |
| Bank Transfer | Not stated | Yes | €50 equivalent |
A deposit made via cryptocurrency to the wrong network address triggers a recovery attempt only if the amount exceeds €5,000, and the operator charges 0.1 BTC to recover it.
Our internal operating currency is the Euro. Balances held in other currencies are converted at the prevailing rate when a transaction is processed.
Getting money out – how a withdrawal works
Before any payout is approved, you must play through your active deposited amounts at least three times. That turnover requirement applies to real money, not bonus funds, and it sits on top of any bonus wagering you are clearing.
- Log in and open the cashier or wallet section.
- Choose the withdrawal option and select the method you used to deposit – payouts must return via the same route where possible.
- Enter the amount you want to withdraw, respecting the €50 minimum and any method-specific ceiling your account is subject to.
- Confirm the request. If this is your first withdrawal, the system will prompt you to upload identity documents.
- Wait for document approval before the 72-hour processing window starts.
If the amount you request exceeds your method's limit, we will split it into instalments automatically. You do not need to submit multiple requests.
Proving who you are – what is asked for and when
Verification procedures are carried out at the first withdrawal. We ask for copies of a passport or national identity card, utility bills, and the debit or credit cards used to deposit.
A selfie holding your identity document may be requested. We reserve the right to call the phone number registered to your account as part of the Know Your Customer procedure.
Documents must be provided in the Latin or Cyrillic alphabet. If you cannot supply documents in those scripts, video verification is required instead.
Processing pauses until verification clears. The 72-hour withdrawal window begins only after your documents are approved, not when you first request the payout.
Funding an account here
Deposits are credited immediately for card and cryptocurrency. Bank transfers depend on your own bank's processing time and may take one to three business days to reach us.
Minimum deposit figures are published for bonus eligibility rather than for transactions themselves. The welcome package requires at least €20, or its equivalent in another currency, to qualify.
Bonus funds do not contribute toward the three-times turnover rule that applies to real money. Active deposit turnover is checked separately from wagering requirements.
When a payout is late or refused
The most common reason a withdrawal is delayed is incomplete verification. A request submitted before documents are approved will sit in pending status until that step finishes.
Withdrawals are refused when the three-times deposit turnover has not been met, when the requested amount falls below €50, or when bonus terms have been breached and funds were voided as a result.
If a payout does not arrive within the stated window and verification is complete, contact our support team at [email protected] with the transaction date, the amount requested, and the method chosen. That information allows us to trace the payment and tell you where it sits.
For account-specific questions – why a particular request was declined, what your current withdrawal limit is, which documents are still needed – reach the operator's own support channels rather than the portal. We explain how the system works; they control your account and can act on it.
Responsible play
Setting a deposit limit before you fund an account is easier than asking for money back after it is spent. Our responsible-gambling tools include a cooling-off period; details of other controls available are found in your account settings once logged in.
Gambling is entertainment when you are in control of what you spend and when you stop. If it stops feeling that way, free and confidential support is available in the UK at BeGambleAware (begambleaware.org) and through the National Gambling Helpline on 0808 8020 133, available 24 hours a day.
GamStop (gamstop.co.uk) offers free national self-exclusion across all licensed sites. Gamban (gamban.com) and BetBlocker (betblocker.org) are blocking tools that work across devices and browsers.
You must be 18 or over to use this site (18+). If you share a device with someone younger, parental-control software such as Net Nanny or Qustodio prevents access to gambling sites. For help with problem gambling, visit BeGambleAware.org – support is free and confidential.