Reach the bruno-officieel.nl editorial team
Questions about the content on this site – something you'd like us to clarify, a topic you think we should cover, or a correction – go to [email protected]. We aim to respond within 48 hours during working days. Bruno runs both a casino and a sportsbook, and this portal exists to explain how they work without the jargon.
We handle enquiries about what's published here. If your question is about your player account, a deposit, a withdrawal or a bonus, the section below is the one you need.
Getting help with your account
Our support team can help with registration, deposits, withdrawals, bonuses, verification documents, and technical problems with the site. Reach them at [email protected].
Before you write, have a few details ready so the first reply can be useful: the email address on your account, the approximate time the problem happened, and any reference number or error message shown on screen. If you're asking about a withdrawal, note the amount and the payment method you requested. For a bonus question, let us know which offer you're referring to – the welcome package or a reload.
What to expect when you contact us
Email enquiries reach a person, not a bot. Response times sit around 24–48 hours for most questions; account-specific requests that need verification checks or payment-provider input can take longer. You'll receive an acknowledgment first, then a full answer once we've looked into it.
If your question is urgent – a withdrawal that's overdue, an account you can't access, or a deposit that hasn't appeared – say so in the subject line. That gets it triaged faster.
Complaints and escalation
If you're not satisfied with the first response, reply to the same email thread and ask for the matter to be escalated. A senior member of the team will review it and get back to you within five working days. We want every exchange to end with your question answered, so tell us if it hasn't been.
For disputes that can't be resolved through our support channel – rare, but they happen – you may contact the relevant regulatory body depending on the issue. Gambling-related concerns in the UK can be directed to the BeGambleAware helpline or GamCare at 0808 8020 133 (free, 24/7).
Protecting yourself and others
Gambling should be entertainment, not a chore. If it's stopped feeling that way, free and confidential support is available through BeGambleAware, GamCare, and GamStop (national self-exclusion). You can also install blocking software such as Gamban or BetBlocker to prevent access across all devices.
If you share a device with anyone under 18, parental-control tools such as Net Nanny or Qustodio add an extra layer of protection. Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.